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Troubleshooting Chromebooks

 

How to Troubleshoot your Chromebook

Before you do any of the steps below, always shut down the Chromebook completely.  Then restart it.  Sometimes changing rooms will cause some slight issues, as wireless coverage may vary from room to room.

Here are some additional tips:

If this happens...

Try this...

Unable to
connect to
Internet

  • Click the wireless (fan) icon to check the WiFi connection

  • Restart the device

  • At home, be sure to click the wireless icon first, locate your home network,
    login to the network, THEN login to the Chromebook.

Chromebook
won't turn on

  • Charge the device by plugging in AC adapter. You may need to wait 10 minutes before
    it is usable even plugged into the wall.

Chromebook
battery won't
charge

  • Check that the AC adapter is plugged into the device firmly and in the correct port.

Battery life is
short

  • Shut down when it won't be used for a while instead of just allowing it to hibernate.

  • Reduce the screen brightness.

  • Stop watching so many videos and streaming music.

  • Avoid leaving it plugged in once it reaches 100% charged.

Sound does not
work

  • Press volume mute button (above 0 key) to see if sound is turned off, then press the
    volume increase button (above the + key) to increase volume. The volume decrease
    button (above the - key) is also available.

Cannot log into
device

  • Make sure the email address is correct

  • Make sure password is correct

  • Make sure Caps Lock is turned off

  • Restart the device

Unable to
access a 
website

  • Check that the wireless is connected. This will only work with wireless printers.

  • When you are ready to print, click "Print" and then locate your home printer.
    You connect the same way you do your personal devices to your home printer.